Terms & Conditions
COPYRIGHT AND TRADEMARK NOTICE
Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Mercy Industries., Copyright ©, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
CREDIT CARDS
We accept credit cards as a form of payment. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address.
AFTERPAY & PAYPAL
We accept both Afterpay and Paypal as payment options. There is no surcharge for using these payment methods to make purchases. These options will be displayed during checkout together with the credit card options.
LINKS
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Mercy Industries is not responsible for the operation of, or content located on or throughout any such site.
MADE TO ORDER PRODUCTS
We will ship your product as soon as possible. Generally our production time is 5-7 days before shipping. Although rare, we will keep you informed of circumstances where delays may occur.
PRIVACY
We keep your personal information private and secure. When you make a purchase from Mercy Industries, you provide your name, email address, credit card information, address, phone number and a password. We use this information to process your order(s), to keep you updated on your purchases and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to this store. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
RETURNS
We want you to love your Mercy Industries piece as much as we loved making it. Because our gear is handcrafted to order with custom sizing options, our approach to returns is designed to be fair, transparent and respectful of both you and our craft.
Change of Mind
We will gladly accept the return of products* for either exchange or refund, no questions asked. Just contact us within 14 days of receiving your order and we will advise you of the next steps. Please note that for change of mind returns the product must be in original condition and packaging, and unworn.
*Please Note: Items made to custom sizing specifications are not eligible for change of mind returns or cancellations once production has commenced. This is because each custom sized piece is cut and crafted specifically to your measurements, using materials and time that cannot be recovered.
If you do have any issues with your custom sized item however please do get in contact with us and we will do our best to assist.
Order Changes or Cancellations
As we often start production on orders within 24 hours, if you have a change of mind or would like to cancel your order, please contact us as soon as possible.
Incorrect Size
If your item doesn’t fit, we’ll adjust or remake it free of charge. Just contact us within 14 days of receiving your order and we’ll walk you through the next steps. Please note that we offer free custom sizing on all our items, so if you are not sure if the standard sizing will fit, just include your relevant measurements in the customisation section on the product page and we will ensure that it is made to your size (with ample room for adjustment).
Faulty or Defective Items
In the rare event your item arrives damaged or faulty:
- Email us at contact@mercyindustries.com within 14 days of delivery.
- Include photos and a brief description of the issue.
- We’ll replace, or refund the item where appropriate.
Manufacturing faults are fully covered - hardware failure, stitching flaws, or structural defects.
Damage from misuse, general wear and tear, or lack of care is not considered a fault. However if you do come across an issue with your gear please get in touch with us and we will do our best to assist.
Refunds
Refunds are issued to the original payment method once the item has been returned or otherwise approved.
TAXES
Our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state/province where Mercy Industries holds a presence (Australia). For orders to the USA tariffs are included in shipping cost, any other sales taxes and/or duties are solely the responsibility of you (the shopper). For orders shipped to other locations, you (the shopper) are solely responsible for any sales taxes and/or other taxes or duties that may apply.
LIABILITY
All Mercy Industries products are designed and sold strictly for use by consenting adults. By purchasing and using our items, you acknowledge that you understand and accept responsibility for their safe and consensual use. We strongly advocate for the principles of Safe, Sane, and Consensual (SSC), Risk-Aware Consensual Kink (RACK), and/or Personal Responsibility, Informed, Consensual Kink (PRICK). Users should communicate boundaries clearly, prioritise safety, and never engage in play without mutual understanding and consent. Always play responsibly and with respect.
Mercy Industries do not accept any liability arising out of the use or misuse of any products.